| During the past few years, we have heard
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| | Genpact to handle finance and accounting
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| a lot of whining in the media about
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| | jobs, and a separate deal with
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| outsourcing and offshoring. Let's look
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| | Illinois-based Hewitt Associates to
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| for the opportunities in these
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| | handle administrative and HR programs.
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| irreversible trends (and ignore the
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| | But, it is not just about cost savings,
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| whiners!).By fully leveraging offshore
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| | it's about growth! Wachovia plans to
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| talent (a strategic view of global
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| | invest up to 40% of the $600 million to
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| sourcing) we can improve productivity,
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| | $1 billion in savings in core business
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| increase quality, and create American
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| | growth. Wachovia's Director of Corporate
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| jobs. Yes, I said "create America
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| | Development believes this is what is
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| jobs."An aggressive outsourcer in
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| | necessary to become a "great
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| Pasadena, California named IndyMac
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| | customer-relationship company."Eli Lilly
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| Bankcorp has risen from the twenty-second
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| | and other "big pharma" companies are
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| largest U.S. mortgage issuer to the
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| | facing unsustainable costs to develop new
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| number-nine position in only three years.
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| | drugs. Lilly now does 20% of its
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| According to IndyMac's CEO, they are more
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| | chemistry work in China for one-quarter
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| productive, more cost efficient, more
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| | of the U.S. cost. Lilly plans to expand
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| flexible, and provide better customer
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| | these efforts into Russia, China, India,
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| service than the competition because of
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| | and Brazil.Many new companies are using
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| IndyMac's outsourcing and offshoring
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| | outsourcing and offshoring from the
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| partners. India's Exlservice Holdings
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| | start. California-based Crimson
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| (with a staff of 5,000) handles over 30
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| | Consulting Group (with only 14 full-time
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| of IndyMac's back-office processes,
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| | employees) is able to compete with the
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| including bill collection and the
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| | world's largest consulting firms
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| "welcome calls" that assist American
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| | (including McKensey and Bain) by
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| customers. IndyMac is also using New
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| | offshoring research. Crimson uses
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| York-based Cognizant Technology Solutions
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| | India-based Evalueserve, as well as
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| Corporation to develop next-generation
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| | independent experts from around the
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| software, which will increase
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| | world.Wise leaders (and consultants) are
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| productivity by as much as 20% by 2008.
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| | now asking for articulate outsourcing
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| All of this outsourcing and offshoring
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| | offshoring strategies. Are you familiar
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| has led to explosive growth. IndyMac has
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| | with the wide array of business services,
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| doubled its American workforce, in just
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| | software development, and call center
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| four years, to almost 6,000
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| | resources that are currently
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| jobs.Charlotte-based Wachovia Corporation
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| | available?Dr. Mike Beitler is the author
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| has a $1.1 billion deal with India's
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| | of "Strategic Organizational Learning.
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